What is TheRepairzone.com?

TheRepairzone is an online PC / home networking / printer repair services provider, which provides computer support or computer help for home and corporate customers at an affordable price with high quality of service in  Australia, Ireland, UK and USA.

What services does TheRepairzone offer?

We offer services which includes fixing any type of PC / Networking / Wireless technology issues. Our computer repair experts fix computer problems which are both simple and complex. Our computer repair experts assist our customers from initial setup to troubleshooting complex issues at various levels on all technology problems.

For us computer service is not only fixing the problem, but also educating the customers on how the issues arise and how to identify and solve the issue.

Who is a Service Engineer?

In simple terms, a service engineer is an experienced desktop & home networking engineer, who will help you for your technical needs. TheRepairzone is very choosy in selecting service engineers and makes sure that the service engineers are fully equipped to resolve any type of computer issues without wasting too much time and providing relief to the customers instantly. Our service engineer provides tech help with patience, sincerity, and utmost care to our customers. Our telephone technical support team includes experts in Microsoft, Windows and CISCO.

How does TheRepairzone Remote Desktop Technology Work?

TheRepairzone is using advanced remote desktop technology. The customers and the computer tech experts connect through remote desktop. It is absolutely safe and secure, and it is used by a good proportion of users from around the world. We have a link for download in our website, and all you have to do is to click on it and install it in your system, and our computer tech experts will connect to your system and fix your computer issues.

Is it safe to use Remote Access?

Remote Access is one of the inevitable tools required for providing computer service. It is absolutely safe to use remote access with TheRepairzone. You can immediately stop the remote access anytime during troubleshooting process without any trouble.

1/ The call is always initiated by you as an 'outbound' request. Once the session is ended; either by you or the Technician, he/she cannot reconnect back without your permission or involvement.

2/ Each connection is encoded using 256 bit encryption making it secure from any 3rd party prying eyes. 3/ Your personal information is just as, or perhaps more secure & confidential than it would be if you had the Technician present in your home or place of business.

Who should use TheRepairzone.com?

Any customer who is looking for an affordable technical support with excellent quality of service should use TheRepairzone.Com. We are providing support to users from Australia . We are looking to expand our base globally. Any user who needs tech support can log on to our website www.therepairzone.com & can contact our service engineers live thru Chat, E-mail or Voice.

Is the Services Guaranteed?

Yes, all the services at TheRepairzone are guaranteed. The customer has all the rights to call back TheRepairzone and reopen a ticket within five days. The customer can raise a refund request within 10 days if the problem is not solved after reopening a ticket. Please note that our senior computer tech support engineer will do a fundamental check to validate the refund claim, and the customer has to cooperate with the senior computer service engineer for validation.

How do I pay for TheRepairzone Services?

The first step is to register and create an account with TheRepairzone and then can call, Email, create online support ticket or Chat with our service engineers to fix computer or troubleshoot any issue. Once the problem is fixed, the customer will be charged online. No coupons or anything is required to avail the TheRepairzone services. We are constantly working towards making our customer support experience as simple as possible.

What are your hours of operations?

We are available 24/6 in Australia, Ireland, UK and USA now. Very soon we will go 24/7 when we expand our region.

Do I need to wait on hold?

Definitely no, we give lot of value and importance to our customer’s time and money. Our customers can leave a voice message while waiting to connect to our telephone technical support engineer by pressing #1 and expect a call back as soon as possible. Please mention your name, Email ID, call back number, and issue description without fail

Is my information secure with TheRepairzone?

TheRepairzone has been hosted in a well secured environment and follows the best security standards. Our customer details will not be shared with anybody under any circumstances. We will be sending our newsletters, technical tips and tricks, and offers on a periodical basis. Our customers will be empowered to unsubscribe these newsletters as and when required.

What is the Refund Process?

The customer has all the rights to call back TheRepairzone and raise a refund request. The customer can raise a refund request within 10 days if the problem is not solved. Please note that our senior computer tech support engineer will do a fundamental check to validate the refund claim, and the customer has to cooperate with the senior service engineer for validation.

What is Call Back Option?

The call back option we provide is very simple. Our customers can send an Email to support@therepairzone.com or raise an online ticket by clicking on Start an Email Request to request our service engineer to give you a call back.

What happens when I leave a Voice Message?

Once you leave a voice message, our next available agent will give you a call back to the number mentioned in voice message to provide computer help and troubleshoot your computer issues.

What are all the products supported?

We provide computer support to all PC operating systems, applications and networking devices. We provide Windows support / Microsoft support, and various other products for networking. In relation to software support, our technical support services also include fixing printer, scanner and digital camera issues.

What are the modes of contact?

Our online technical support services include phone technical support, Email support, and Chat support. Customers can contact us through all the three modes of contact, i.e., phone support, Email support, and Chat support.

Where are you located?

Our international contact center is in India. Our services have global presence.